Refund and Returns Policy

Customer satisfaction is our main priority, 

Unfortunately we do not cover returns postage cost so recommend that you return your items via registered post. Please clearly state on the invoice the reason for return.

Personalized products are non-returnable, which includes 'pick and mix' or 'choose your own' items. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

The returned goods need to be in their original sealed packaging.

We are unable to cancel orders once they are prepared and dispatched - If you do wish to cancel your order please email us at we will advise if it is possible to do so. 

Our returns policy does not affect your statutory rights.

We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund.

Candy Land
PO Box 81141

Click here to download candy land return form: